Introduction

charmbelleza.com website (‘Website’) is an Internet-based content and e-commerce portal headquartered at CharmBelleza Cosmetics.

Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions, and notices contained in these Terms, as may be posted on the Website from time to time. CHARM BELLEZA, at its sole discretion, reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

Except where additional terms and conditions are provided which are product-specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of CHARM BELLEZA, you agree to be bound by the Terms & Conditions.

User Account, Password, and Security

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are ‘incompetent to contract’ within the meaning of the Indian Contract Act, 1872, including undischarged insolvents, etc., are not eligible to use the Site. If you are a minor, i.e., under the age of 18 years but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years, your parents or legal guardians can transact on your behalf if they are registered users. You are prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors is strictly prohibited.

You will receive a username and password for your account upon completing the Website’s registration process, or alternatively, you can choose to browse through an existing Gmail or Facebook account by providing necessary permissions. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to: (a) immediately notify CHARM BELLEZA of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. CHARM BELLEZA cannot and will not be liable for any loss or damage arising from your failure to comply with the above-mentioned guidelines or maintain the security of your account.

By using the website, you agree not to host, display, upload, modify, publish, transmit, update, or share any information that: i. belongs to another person; ii. infringes upon another person’s copyright, trademark, patent, or other proprietary rights; iii. is harmful to minors, harassing, blasphemous, defamatory, obscene, invasive of another’s privacy; or iv. impersonates another person.

By registering on our website, you agree to receive marketing and promotional communication from CHARM BELLEZA via SMS, WhatsApp, email, and any other form of notification(s).

Limited Instances Where We May Share Your Personal Information Include:

• When we have your consent. This includes sharing information with Facebook when you’ve chosen to link it to your CHARM BELLEZA account or publish your activity on CHARM BELLEZA to your wall.
• We may employ third-party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. In addition, some of the information we request may be collected by third-party providers on our behalf.
• If we believe that disclosure is reasonably necessary to comply with a law, regulation, or legal request; to protect the safety, rights, or property of the public, any person, or CHARM BELLEZA; or to detect, prevent, or otherwise address fraud, security, or technical issues.
• We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy.
• We may also share aggregated or non-personally identifiable information with our partners or others. For example, we may inform a business using CHARM BELLEZA how many people viewed any product or category of products, the most popular sold brand from our website, most searched color, etc.

Product Use & Services

The products and services available on the web Platform, and the samples, if any, that the Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any commercial reasons.

It is advised that consumers with allergies should always read a product’s ingredient statement before use.

Pricing and Offer Information

CHARM BELLEZA strives to provide accurate product and pricing information; however, errors may occur.

Prices and availability of the products and services provided or offered on the site are subject to change without prior notice and at the sole discretion of the company.

Products offered as GWP (Gift with Purchase) are subject to the availability of the exact variant. The Company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice.

Complimentary Product Offer

• Eligibility: To qualify for the complimentary product offer, customers must purchase at least one item per order.
• Non-Exchangeable and Non-Returnable: Complimentary products obtained through online purchases are not eligible for exchange or return.
• Non-Convertible: Complimentary products cannot be exchanged for other products, cash, vouchers, or credit.
• Full Order Cancellation: If an entire order is canceled, the complimentary product must also be returned.
• Partial Order Cancellation: If part of an order is canceled, customers may keep the complimentary product.
• Non-Transferable: The complimentary product offer is exclusively available on CHARM BELLEZA Website. Any complimentary product received through general trade, modern trade, or any third-party entity not directly operated by CharmBelleza Cosmetics cannot be exchanged via the company’s website, app, or through any contact information provided therein.
• Purchase Limits: Standard purchase limits apply to all orders.
• While Stocks Last: The complimentary product offer is valid subject to the availability of stock.
• Legal Compliance: This offer is subject to all applicable laws and regulations and is void where prohibited.
• Dispute Resolution: In the event of any dispute, the decision of CharmBelleza Cosmetics shall be final and binding.
• Amendments to Terms: CharmBelleza Cosmetics reserves the right to amend or terminate these terms and conditions at any time without prior notice.
• Offer Modification: CharmBelleza Cosmetics reserves the right to amend or terminate the complimentary product offer at any time without prior notice.
• Force Majeure: CharmBelleza Cosmetics is not responsible for any delays, damage, or other issues arising from circumstances beyond its direct control.
• Agreement: By participating in this offer, customers agree to these terms and conditions. For any queries or concerns, please contact our customer delight team.

Payments

Mode of Payment: Payments for the products available on the Site may be made in the following ways:

• UPI, Credit Cards, Debit Cards, Net Banking, and Wallets.
• Cash On Delivery option is available for limited areas only.

Shipping/Delivery Policy

Confirmed orders will be shipped within 1-2 working days. Once shipped, they’ll be delivered to you within 2-5 working days. Estimated delivery time may change due to the customer’s geographical location, shipping destination, product availability, and courier partner’s delivery time & location. A delivery fee of Rs. 99 is applicable on orders below Rs. 499.

Cancellation of Unusual Orders

There may be certain orders that CHARM BELLEZA cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department, or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been canceled fully or partially or if any additional information is required to ship your order.

Refunds for Cancellation of Unusual Orders

• Refunds are processed within a maximum of 15 days from the date on which charmbelleza.com cancels the order.
• In the case of prepaid orders through Credit Card, Debit Card, or Net Banking, the amount will be transferred back to the account from which it was paid.
• In the case of a Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favor of the “Billing Name” used while placing the order or an NEFT transfer will be attempted.